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Archive | Logistics

DHL to relocate all international customer service to Jönköping

DHL reorganizes its international customer service in Sweden – drops Helsingborg for Jönköping. DHL Freight centralizes its international customer service in Sweden to Jönköping. As a consequence, the 30 employees in Helsingborg will be given notice, including 20 people of permanent employment. In Jönköping, at least 15 new employees to be recruited. ”With a centralized customer service function in […]

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DHL and Swipbox moves in at 40 Willys stores

DHL is advancing in logistics solutions for Swedish e-commerce, taking the lead with expanding the number of delivery boxes in store. Now Willys has signed an agreement with SwipBox about parcel delivery boxes in store. SwipBox is partnering with DHL Express who handles the logistics and deliver the packets to the box. In 40 of the […]

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Stockholm’s premium shopping street to offer one-hour home delivery

Bibliotekstan, Stockholm’s premium shopping district, will from today until Christmas eve offer home delivery within an hour from the local shops. ”We are pleased to collaborate with urb-it and see it as an excellent opportunity for Bibliotekstan’s stores to offer additional services to their customers,” says Louise Kihlberg, Marketing Director of Hufvudstaden. 15 brand stores […]

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Swedish consumers: Online Christmas sales to increase above all expectations

Christmas shopping on the Internet will increase substantially this year. Even before the Black Friday campaigns, the holiday shopping season has increased by 47 percent compared with the same period last year. And in a recent survey, so many Swedes intend to shop for Christmas gifts online that PostNord have to tone down their own figures as unlikely. […]

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Logistics strike might affect Finnish Black Friday deliveries

Black Friday and Cyber Monday purchases online might get delivery problems in Finland as the strike and conflict between Posti and its employees grows. The Finnish Transport union AKT announced that it will help to force a solution in the collective negotiations – by stop treating DHL’s shipments to several Finnish ports. And more support measures […]

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Tommi Kasurinen, Kesko, and Peter Ervasalo, DHL.

DHL to partner with Kesko for 300 pick up-points with parcel lockers

DHL Express and the K-Group have signed a cooperation agreement which will make 250–300 DHL service points available at the K-Group’s food stores and building and home improvement stores in different parts of Finland. The partnership also opens for cooperations on markets outside Finland. (more…)

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Posti trials drone deliveries with Verkkokauppa.com

Finland Post, Posti, is testing drone deliveries to an island in the Finnish gulf. Along with Verkkokauppa.com a four days test with flying delivery is announced for next week. “As far as we know we are the first in Europe to attempt delivery of packages in an urban environment using helicopter drones,” said Posti communications chief Anne Huhtala. […]

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Online customers less tolerant to bad customer customer experience

Bad return policies and technical failures during peak seasons will cost online retailers a lot of customers, not only once but for following years. A new study reveals that customer experience is crucial for business success as 7 out of 10 Swedes say they would switch to an alternative retailer based on poor online experience. (more…)

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Posten Norge Henriksen

Posten Norge adds three central Oslo e-commerce delivery points

Norway’s largest mail service, Posten Norge, follows the strategy of PostNord and DHL in Scandinavia with package delivery machines. Now three Oslo locations, partnering with Miinto as one of the first to provide this delivery option, is added to a total of 25 Norwegian self service delivery points in the four largest cities. (more…)

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Photo: Itis

Expert to open ten stores in Sweden

Experts owners invest 400 million NOK in a five-year expansion plan. In the package lies a comeback in Sweden. 2018, ten stores will be open in a new Swedish chain. Last fall former Nordic Expert-CEO Lars Christensen hesitated about future plans in Sweden. “We must first get the concept in place,” he told ScandinavianRetail.com and focused at large […]

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Kungsleden buys logistics property in Högsbo

Kungsleden AB acquires the logistics property Högsbo 27:9 outside Gothenburg and thereby continues to concentrate its property portfolio in identified growth regions. The property was build 2008 and has a high technical standard. The leasable area amounts to 9,600 sqm. The entire property is rented by Dentsply, a listed American company producing and distributing dental […]

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DHL’s delivery boxes – an immediate success

While PostNord trials delivery boxes in a project limited to four locations , DHL goes for 60 machines immediately and copies the concept from Denmark. In partnership with Swipbox, new pick up-points have already been installed in Sweden. ”It was an immediate success”, says Ann-Kristine Johansson at DHL Express. (more…)

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Johan Holgersson, Bring.

Survey: 1 out of 5 intend to shop less online this year

Swedish consumers buying Christmas gifts online want freedom of choice in how they receive the packets. “Swedish holiday shoppers enjoy shopping easy and convenient. Freedom of choice is very central, “said Johan Holgersson, e-commerce expert and Commercial Director at Bring. But one out of five say they will make less purchases online this year. (more…)

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